Frequently Asked Questions | Knowledge Center

Frequently Asked Questions

Answers to frequently asked questions about Cigo.

46 articles

Dashboard FAQ

Efficiently find customer job details in Cigo Tracker with our user-friendly Dashboard. Follow this guide to view comprehensive job information by accessing each customer's dedicated page.

How do I find customer job details in the Dashboard?To find job details in the Dashboard: Go to Dashboard, locate and select the customer, click their icon, and view their job page.

How can I access the Route Plan from the Dashboard?Efficiently access route plans on Cigo Tracker Dashboard with Ahmad's guide. Navigate, find itineraries, and manage routes easily

How can I change the view modes in the Dashboard?Learn with Ahmad to switch view modes in Cigo Tracker Dashboard: Full, Condensed, and Mini for tailored analysis. Updated 2 months ago.

How can I access the statistic tab in the Dashboard?guides on accessing Statistics tab in Cigo Dashboard for job metrics and visual data analysis.

Planner FAQ

Efficiently manage your delivery routes with Cigo Tracker. Use our intuitive Planner Section to quickly locate and access existing route plans with detailed search options for streamlined operations.

How can I locate and access existing route plans?

How do I generate and print itinerary details (run sheet)?In Planner Section, click the print icon for a route, choose format, and download the file to print.

How do I clone/reschedule an existing Itinerary in the Planner?Find itinerary in Planner, click 'Clone' or 'Reschedule' icon, select action, choose date if rescheduling, and confirm changes.

How can I make changes to customer information within Route Plan?Find customer in route plan, click arrow icon, select 'Update,' make changes and save. Note: This may recalculate itinerary.

How do I make changes to an itinerary from the Planner page?Navigate to Planner, select route, click 'Edit,' adjust route as needed, and save changes.

How can I export Planner reports?In Planner, select day, click export icon, choose Planner report, and download CSV.

How can I add a pending job to a route from the Planner?Go to Planner, open Route Builder, find Pending Jobs, add job to the desired route, and save changes.

Create and customize delivery zones with ease using Cigo Tracker's Zone Management. Follow this step-by-step guide to outline new zones, name them for easy recognition, and save to enable Auto-dispatch functionality.

How do I create a new zone using Zone Management?Create zones in Zone Management by defining boundaries, naming the zone, customizing settings, and saving for auto-dispatch use.

How can I modify an existing Zone template?Access Route Builder, select Zone Management, edit desired zone, make changes, and save template.

How can I change the route visualization in Route Builder?In Route Builder, click view modes in Map, select visualization option, and apply changes.

How do I initiate the Auto-Dispatch feature?Navigate to Auto-Dispatch, select a zone, and click the 'Auto-Dispatch' button; wait for confirmation.

How do I access the settings menu for itineraries?In Route Builder, click the Settings icon in Itineraries to adjust general or specific itinerary settings.

Finding Detailed Route Builder Job InformationIn Route Builder, select a customer and click the arrow icon for job details on their dedicated page.

How do i use the Lasso Tool?Utilize the Lasso Tool in Route Builder to select multiple stops by drawing around them, then assign to a route.

Customer and Jobs FAQ

Update customer job profiles swiftly through the 'Customer and Jobs' page on Cigo Tracker. Our guide directs you to edit details within upcoming jobs to ensure accurate and current information for service excellence.

Customer Job Profile: Editing Upcoming AssignmentsNavigate 'Customer and Jobs,' pick 'Upcoming Jobs,' click customer, edit on the job page, and save.

How can I manually add a new job?On 'Customer and Jobs,' click 'Upcoming Jobs,' then '+ Add a Job,' fill in details, and 'Save.'

What distinguishes the two search bars in the Customer & Jobs page?Global Search: Covers all of Customer & Jobs; Section-Specific: For each section like Upcoming Jobs, providing focused results.

How can I access recent reviews?Go to 'Customers and Jobs,' then 'Recent Reviews' to see customer feedback.

How do I view statistics for my most recent jobs?Visit "Customers & Jobs," then "Recent Jobs" to see stats for your latest tasks.

How do I merge customers in Cigo Tracker to create a single profile?Merge client profiles efficiently: Select, designate a primary, click to merge. Simplify customer data management in one swift action.

Order Management FAQ

Seamlessly convert 'To Be Dated' jobs into scheduled tasks with Cigo Tracker. Follow our guide to select, set, and confirm job dates, ensuring efficient planning and organization in your dispatch flow.

How do I schedule a "To Be Dated" job?Go to "To Be Dated," select a job, choose a date, confirm, and schedule. It will move to "Scheduled Jobs."

Accessing Map View for All Pending Cigo Job DetailsNavigate to Order Management, select 'To be dated' for pending jobs, use the map view icon, and click markers for job details.

Organization FAQ

Admins and managers can now effortlessly access operator reviews in Cigo Tracker. Our workflow guides you through the Organization section to view and analyze operator performance effectively.

How can I access the reviews of operators?Navigate to "Operators" in the organization section, select "Details" of the desired operator to see their reviews.

Signature Agreement FAQ

Quickly establish a Signature Agreement in Cigo Tracker to secure clear terms with your customers. Our guide assists administrators in enabling, crafting, and saving signature agreements for a streamlined experience.

How can I create a Signature Agreement in Cigo Tracker?Log in as admin, enable 'Default Signature Agreement' in settings, then add a new agreement under 'Signature Agreements.'

How do I configure a Signature Agreement for my jobs?Admin sets up a default Signature Agreement; use web form or API to apply or modify it for jobs. Check API docs for details.

Mobile App FAQ

Resolve Cigo Tracker app issues on Android by disabling battery optimization. Follow our instructions to adjust settings, ensuring uninterrupted performance for seamless operation on Samsung and other devices.

Troubleshooting Common Cigo Tracker Android IssuesDisable battery optimization for Cigo Tracker in your Android settings to prevent interruptions from aggressive power saving features.

How do I link my Cigo Pay account with the Cigo Tracker app?Open Cigo Tracker, go to the menu, select 'Cigo Pay,' login with your credentials, and link your accounts.

How can I switch between different app environments?To switch app environments: Open menu, select 'Settings,' choose 'Switch Environment,' then pick and confirm with a password.

Toggle Between Address and Coordinate Based NavigationOpen menu, select 'Settings,' go to 'Navigation,' choose 'Navigate to,' and pick your preferred setting for accuracy.

How do I establish a default routing map?Open menu, tap 'Settings,' go to 'Navigation,' select 'Map,' then set your default routing map.

How do I enable or disable voice notifications?Open menu, choose 'Settings,' and toggle 'Voice Notifications' in 'Preferences' to enable or disable.

How can I reset the status of a job that is currently in progress?To reset an in-progress job: Navigate to it, select the backward arrow icon. Note: Admin must enable this feature.

How do I change the language in the Cigo Tracker app?To change the app's language when logged out, select it at the bottom. If logged in, open menu, go to 'Settings,' and select 'Languages.'

Ensure Continuous Android Location in Cigo TrackerGuide to configuring Cigo Tracker on Android for precise, ongoing location tracking, ensuring effective management and operator efficiency.

Cigo Pay FAQ

Begin receiving tips seamlessly with Cigo Pay. Sign up on the Cigo Pay website, link your identity through the Cigo Tracker app, and start earning as you fulfill orders. Ensure you use a valid email for notifications and payouts.

Tracking Your Tips with Cigo PayCheck your email for tip notifications, then log into Cigo Pay and view 'My Wallet' for confirmed and pending tip amounts.

Your Quick Start Guide to Earning with Cigo PaySign up on Cigo Pay's site, link to Cigo Tracker, and earn tips. Ensure a valid email is used for notifications.

Understanding Cigo Pay's Payout SchedulePayouts are processed monthly on the second Monday; complete your payout info on Cigo Pay for direct bank transfers.

Using P.O Box Address for Payouts: Possible?Yes, use your personal address for payouts as P.O. boxes aren't accepted. It must be a legal recipient address.

What exactly happens during a payout?If confirmed tips meet the minimum and banking info is valid, the payout transfers. If not, it carries over to the next period.

Understanding Tip Confirmation with Cigo PayTips need a 1-2 week security review for fraud and chargeback checks before confirming. Check your Wallet page for updates on the status.

API FAQ

Mastering the Cigo Tracker API: Key Concepts and FAQsDiscover essential Cigo Tracker API insights, manage jobs efficiently, and navigate common questions with our comprehensive guide.

FAQ: Managing Merchant Accounts and API AccessLearn to integrate API access for merchants, enhancing platform efficiency. Grant API access, manage accounts, and optimize functionality.