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Getting Started: Setting up my Notifications
Getting Started: Setting up my Notifications

Boost customer engagement with timely notifications on deliveries. Ensure effective communication via web, CSV, or API setups.

Updated over a week ago

Elevating Customer Engagement with Timely Delivery Notifications

Crafting a Seamless Notification Strategy

In the fast-paced and ever-evolving world of logistics, the significance of maintaining customer rapport by providing timely updates about their deliveries is paramount. This comprehensive article will delve into the multifarious strategies and essential procedures for implementing and customizing notification systems.

Note: To kickstart the process of enabling customer notifications, the initial step involves reaching out to your account manager. By doing so, they can begin the procedure on their end by activating the necessary module tailored for notification delivery.

Strategizing Your Notification Framework

Depending on how you choose to create jobs, directly on the web, by CSV import, or via API, the setup for notifications varies slightly. Let’s walk through the initial steps necessary for each method.

Setting up my Notifications: Direct creation

When setting up notifications for a job created directly from the web, ensuring accurate entry of customer details like phone number and email is crucial for successfully delivering notifications to the intended recipients.

Activating the Web Tracker access is essential for enabling notifications. This feature allows you to toggle the “Primary Phone Number” and enter the email address, ensuring the system can reach your customers effectively.

Getting Started: Settings up my Notifications (Web Tracker Access)

Consider the timing of notifications when creating a job:

  • Immediate Confirmations for Same-Day Jobs: Cigo Tracker sends out immediate confirmation notifications via SMS and email for jobs set on the same day they’re created. This prompt communication keeps customers informed and engaged right after their job is booked.

  • Scheduled Notifications for Future Jobs: The system provides flexibility for jobs scheduled for a future date. You can choose when to send out either confirmation or tracking notifications, allowing for a customized communication approach that meets your customers’ specific needs and ensures they receive notifications at the most suitable and convenient times.

Setting up my Notifications: CSV imports

When configuring notifications for jobs created via CSV import, the precision of customer details such as phone numbers and email addresses is vital for ensuring notifications reach the right people without any hitches.

In the CSV Mapper, it’s critical to correctly select the columns designated for the mobile number and email address. These fields act as the channels through which notifications are flawlessly dispatched to your customers.

Getting Started: Settings up my Notifications (CSV Mapper)

Furthermore, ensuring that “Schedule Tracking Notifications” is activated within the Import Tool section of your company settings is key. To complete the setup process, it’s essential to set the “Notification Day” and “Notification Time” according to your preferred schedule. This careful configuration guarantees that your notifications are sent out as intended, enhancing customer communication.

Getting Started: Settings up my Notifications (Setings (Import Tool))

Setting up my Notifications: API Integration

For tech-forward enterprises utilizing API integration for job creation, it is requisite that setting up notifications for jobs created via API is straightforward. In your request, ensure each job includes a valid phone number and email address for notifications to be successfully sent.

In your company settings, under the Public API section, verify that “Schedule Tracking Notifications” is enabled. It’s crucial to set the “Notification Day” and "Notification Time" according to your specific needs to ensure the setup is complete.

Getting Started: Settings up my Notifications (Setings (Public API))

All jobs with valid contact information (phone number and email) will automatically receive notifications. For detailed guidance, we highly recommend consulting our comprehensive API Documentation. This resource is invaluable, providing detailed instructions and insights that your technical team will need to configure your integrations efficiently.

Note: It’s important to remember that SMS notifications can only be received by mobile customers. Ensuring that the number used for notifications is indeed mobile is crucial for ensuring that customers are informed and aware. This step is essential in maintaining effective communication and enhancing the overall customer experience.

In conclusion, the ability to provide proactive delivery updates plays a crucial role in enhancing the customer experience within the logistics sector. Businesses can keep customers informed and engaged throughout the delivery process by implementing a strategic notification framework.

Whether through direct web creation, CSV imports, or API integration, setting up efficient notification systems tailored to your business’s unique needs is essential for building customer trust and satisfaction. This, in turn, fosters a strong and lasting customer relationship, setting the foundation for continued business success.

Through diligent application of the methods outlined in this article, businesses can easily navigate the complex logistics landscape, ensuring that every customer interaction is positive and informative. Remember, in the world of logistics, informed customers are happy customers.

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