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Getting Started: The Location Page
Getting Started: The Location Page

Discover how to add locations in Cigo Tracker to optimize route planning, get ETA accuracy, and enhance customer service experiences.

Updated over a week ago

Mastering Location Setup in Cigo Tracker for Efficient Route Planning

After solidifying your preferences on the Settings page, it’s crucial to lay the groundwork for your delivery operations in Cigo Tracker with a crucial next step: setting up your locations. This foundational task sets the stage for streamlined route planning and a fluid customer experience.

Whether you’re integrating branches or warehouses, the strategic establishment of these pivotal points is vital for enhancing your logistical workflows. In this comprehensive guide, we will lead you through the intricacies of adding and fine-tuning locations in Cigo Tracker.

With a blend of essential steps and insider recommendations, we aim to empower you to fully harness the capabilities of your Cigo Tracker account and elevate your operational efficiency from the outset.

Getting Started: The Location Page

Getting Started: Creating Your Location in Cigo Tracker

(Collapse below for more information)

Adding Locations

To navigate to the locations page, just open the Left menu panel > Organization > Locations.

Getting Started: The Location Page (Accessing the Location Page)

To add a location in Cigo. Once on the locations page, go to the top right and click the green ‘+ Add Location’ button:

Getting Started: The Location Page (Adding a Location)

Once on the “Add New Location” page, follow the steps below to create your Locations.

Location General Information

Your location information is important when building routes and assigning customer jobs in Cigo. Every job that is entered will be assigned to a location.

Location Type (Mandatory)

Start by picking what type of Location you would like to create. The choice is either a Branch or a Warehouse.

Getting Started: The Location Page (Location Type)

Name (Mandatory)

Insert a location name that is known by your team.

Getting Started: The Location Page (Name)

Address (Mandatory)

An accurate address is critical for Cigo to route and estimate ETA’s.

Getting Started: The Location Page (Address)

Ref Number (Optional)

If you have a reference number used throughout an external system and wish to carry it through Cigo, enter it here.

Getting Started: The Location Page (Ref Number)

Customer Service Email

This email will be visible to your customers when you give them access to the web tracker. We suggest you use a customer service email.

Getting Started: The Location Page (Customer Service Email)

Social Media

Configure media-specific options (images, social identifiers, etc.) used throughout the platform.

Facebook Page ID

Getting Started: The Location Page (Facebook Page ID)

X (Twitter) Username

Getting Started: The Location Page (X (Twitter) Username)

X (Twitter) hashtags

Getting Started: The Location Page (X (Twitter) Hashtags)

Google Place ID

  • Your Google Place ID is important because it allows Cigo to direct customers straight to your business page for positive reviews. (3 stars or more)

  • To find your Google Place ID, go to the orange link:

Getting Started: The Location Page (Google Place ID)


When searching for your Google Place ID. Search for your Business Name and NOT your address. See below a search for Cigo Tracker:

Getting Started: The Location Page (Searching for the Google Place ID)

Copy and paste the Place ID code:

Getting Started: The Location Page (Google Place ID Location)

Logo and Shared Media

  • Follow the instructions underneath each image thumbnail to upload your logo and shared media files.

  • Your logo will appear on the web tracker, and your shared media will appear when customers share their experiences on social media.

Mailing Lists

Mailing lists are important in order to create a smooth customer feedback and operation experience. Each alert can have up to four recipients.

Getting Started: The Location Page (Mailing Lists)

Emails for Negative Reviews

  • A negative review is any customer review that is 3 stars or less;

  • Add up to 4 people in on negative reviews to respond fast.

Emails on Damaged Job Status

  • Any job that is listed as damaged by an operator will be emailed;

  • Add up to 4 people in on damaged job status emails.

Emails on Incomplete Job Status

  • Any job that is listed as incomplete by an operator will be emailed;

  • Add up to 4 people in on incomplete job status emails.

Emails for Customer Replies

  • If a customer directly responds to the tacking or review email, it will land here;

  • Add up to 4 people in on customer replies emails.

Saving Changes

When all changes have been made, click save at the bottom right of your page

Getting Started: The Location Page (Saving Changes)

In Conclusion

Solidifying your Cigo Tracker’s base with well-defined locations is not just a preliminary step it’s the linchpin of your dispatch and routing efficacy. By meticulously following the guide to adding locations, you empower your team with precise routing data and ensure a top-tier service delivery model.

The process, while straightforward, requires attention to detail to leverage every aspect, from customer service email configurations to social media integration and mailing list optimization. Remember, properly added locations establish a framework for success, upon which you can build and refine your operations, one vehicle, and route at a time.

Now that you’ve mastered location setup, you’re well-prepared to proceed to vehicle page optimization and take your logistics operations to new heights.

Need more help?

If you have any questions or require further assistance with using the Location Page, our dedicated support team is here to help:

  • Contact Support: Reach out to us at

  • Knowledge Base: Browse our Knowledge Base for detailed guides and FAQs on how to make the most of all our tools and features.

  • Live Chat: Click on the 'Chat' icon in the lower right corner of your screen to speak with one of our support agents in real-time.

We’re committed to providing you with the resources you need to excel at route management with Cigo Tracker.

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