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February 11, 2018 - Release notes
February 11, 2018 - Release notes

The new Web Tracker functionality is now available for all of your customers!

Updated over a week ago

The new Web Tracker functionality is now available for all of your customers! With a direct short link created when the customer's information is imported into Cigo, they can track directly from the web without having to download an app or even enter their tracking information.

Introducing the Cutting-Edge Web Tracker: A Game-Changer in Customer Delivery Tracking

We are thrilled to unveil an innovative leap forward in customer convenience – the new Web Tracker functionality is now seamlessly integrated into Cigo's robust delivery management platform. This remarkable feature is designed to empower all of our clients' customers with the ability to monitor their deliveries effortlessly, transcending the need for mobile apps or manual tracking number inputs.

Cigo's Web Tracker: Revolutionizing the Way Your Customers Track Deliveries

The Web Tracker is a testament to our commitment to provide a frictionless tracking experience. Upon importing a customer's information into Cigo, a direct short link is automatically generated, granting customers instant web access to real-time updates on their delivery status. This state-of-the-art functionality negates the need to download any additional applications or enter tracking details, offering unparalleled convenience at their fingertips.

Email Notifications: Cultivating Customer Engagement Post-Delivery

In enhancing the overall delivery experience, we now send out a tailor-made email to your customer once their delivery is complete. This thoughtful touch not only confirms the successful delivery but also invites them to share their experience through a review. It's our way of encouraging dialogue and feedback, ensuring that customer satisfaction remains at the core of every delivery executed.

Responsive Feedback Loop: Keeping You Informed on Customer Sentiment

We value the importance of immediate awareness and response to customer feedback. Therefore, we have instituted an automatic alert system that notifies your chosen mailing list whenever a negative review is submitted or a delivery is flagged as damaged or incomplete. This prompt email notification enables your team to act swiftly, address concerns, and uphold a stellar reputation for quality service.

With these innovative improvements to Cigo Tracker, you're empowered to manage deliveries with unparalleled efficiency and ease. We invite you to explore the new features and experience the difference they make to your delivery management operations.

Your feedback is invaluable, so please let us know how these updates improve your experience with Cigo Tracker.

Stay tuned for more updates as we continue to enhance our platform and services in response to your valued insights and the ever-changing landscape of delivery management.

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